US Customer Support Specialist

We’re looking for a proactive Customer Support Specialist (English-speaking) to join our fully remote team. In this role, you’ll focus on providing hands-on support to our customers — handling inquiries related to refunds, subscriptions, and ticket management — while ensuring a smooth and positive experience for every parent and student you assist.

What You'll Do

As a Customer Support Specialist, you’ll be the first point of contact for our students and their parents. Your role will focus on providing clear, friendly, and efficient support that reflects Kodland’s values.

• Respond to customer inquiries (parents/students) via email and chat in a timely and professional manner.

• Handle requests related to billing, subscriptions, refunds, and general course information.

• Accurately log and manage support tickets using CRM systems and internal tools.

• Troubleshoot issues and escalate complex cases to the appropriate teams when needed.

• Maintain a helpful and solution-oriented tone in all communications.

• Identify common issues and share insights with the team to help improve processes and customer experience.

Who You are

• Fluent in English (spoken and written).

• 6 months+ in Customer Support.

• Experience with CRM systems is essential.

• Strong interpersonal, organizational, and problem-solving skills.

• Comfortable working remotely and independently in a fast-paced environment.

• Working hours: 10:00 to 18:00 CDT (17:00 to 01:00 CET).

Nice to Have

• Background in EdTech or online education.

• Remote leadership experience.

• Familiarity with key CS metrics (CSAT, SLA, resolution time).

Why Join Kodland?

• Work 100% remotely with a flexible schedule.

• Be part of a collaborative, supportive international team.

• Continuous learning and training opportunities.

• Help shape the future of tech education for kids around the world.

Additional Info

All qualified applicants will be required to complete an assessment task (~2 hours).